Terms & Conditions

PatchSuperstore.com was founded in 1999 on a strong belief that our customers are the reason for our success.

We back each and every Embroidered Patch order with outstanding customer service practices, and our 100% quality guarantee. Each custom embroidered patch order is created through a team effort. Therefore you are a very important part of our team.

We rely on you for vital information in order to produce the specific custom embroidered patch you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions you are agreeing to when ordering from PatchSuperstore.

Feel free to contact us if you have any questions.

PatchSuperstore.com is responsible for:

• Standing behind our products 100%. PatchSuperstore.com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any product that is found and deemed to have defects in materials or workmanship.
• Giving you accurate information. Prior to starting production, you will receive a digital proof of your custom embroidered patch via email. This proof is a representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production. If necessary we may also have you approve a sew-out proof as well.
• Confirming your order. Prior to the production of your order, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors, price, and delivery address.
• Listening to you! We want this to be the best experience you have ever had when it comes to buying from us! If you have concerns, constructive criticism, or compliments, we’d love to hear from you. Phone us toll-free at our number on the website or contact us via email at [email protected]

You are responsible for:

Legal Ownership of any and all logos, trademarks, and copyrights. By submitting your design to PatchSuperstore.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company’s rights.

Ordering On Time!

All-time frames quoted are estimated production business days only and can fluctuate, this does not include shipping time as that is beyond our control once it leaves our production facility. We ship all orders the fastest methods with Fed Ex or USPS. Order confirmation cut-off is 1 pm EST for your order to go into the production queue the same day. Any order approvals received after this will not go into production until the following business day.

-Patches:  All patches are produced in both the USA and China depending on the client’s request.

Production Times

Patches: China Made: 1-1000 pcs. 10-14 days,  1001-5000pcs 14 days, 50001-10000pcs 18 days, 10000+pcs as quoted. Made in USA: 1-1000 pcs. 7-10 days,  1001-5000pcs 10-20 days, 5000+pcs as quoted.

Stickers: 5 Business Days Production under 5,000pcs, 5000+pcs as quoted.

Apparel: 5-7 Business Days Production under 2000pcs depending on complexity and quantity it could add more time.

Trading Pins, Coins, Lapel Pins: Delays may occur during June 1st and August 31st due to Baseball Trading Pin Season. We will do everything within our power to produce and deliver metal products within our normal time frames. However, during this peak period delays may occur. We make NO Guarantee of Delivery either Verbal or Written from June 1st – August 31st. Please note that these are custom products made to order and once you place your order it cannot be canceled for any reason and that our production guarantee is not applicable from June 1st – August 31st. ALL SALES ARE FINAL. Custom made orders are NOT refundable. 

You’re Design!  Patches: If your logo is detailed, a photo, and or 2.5″ or smaller there will be a loss of detail. Please remember this is embroidery and not printing. Patch sizing can vary +/- 1/8″ which is industry standard due to the manufacturing process. HotCut, Laser Cut, or Die Cut Patches may have a twill border of 2mm. Text Size is not recommended to be smaller than 1/4″ to properly embroider.  We can still embroider text smaller than .25″ however there will be a loss of legibility. If you are uncertain about the text size please ask your representative or we will have it marked on the proof. Thin lines or strokes must be thickened otherwise it will stitch as a dotted line and not solid. Your artwork proofs are only a representation of how your design can look and we will use these to manufacture from. Gradients, Fades, Blends, and Transitions in colors are used for Print only and do not transfer to embroidery if you require a gradient we will try our best to blend the colors, however, there is No Guarantee that the colors will blend properly as this is embroidery and not print. If you require photos or high detail we have other options available.

Backings: If you order patches without any backing “Sew On – Standard” these will be open thread and curling may occur.

Duplication and Reproductions: If you are requesting the duplication of a patch, pin, coin, sticker, or custom item, we kindly request that you mail us a physical sample of the product for the closest replication of colors and/or any specific details. In the absence of a provided sample, we will use the colors displayed on screen, which may vary on different monitors. Please be aware that, within industry standards, there may be slight variances in colors and design as our reproductions are not original but rather a close replication of your product. We shall not be held responsible for any variations in colors and/or loss of details that may occur during the duplication or reproduction process. If you require the return of the sample, kindly enclose a self-addressed stamped envelope.

Reorders: Please note we keep all embroidery files for a maximum of 24 months from the last order placed. We will send out an email 1 month prior to deletion stating that your files are pending deletion and to let us know if you would like us to keep it file for future orders. In the event your files are deleted we will have to recreate them from scratch which will cause variations in your actual design. To prevent this we request an original patch is sent for duplication.

Giving due attention to the proof provided. Once you receive the digital proof of your custom embroidered patches, review it in detail. Please give special attention to: Design, Size, Grammar, and Colors. Text Size cannot be smaller than 1/4″ to properly embroider and be fully legible if you are uncertain of text size please ask your representative. Text with less than 10mm of space between characters will have a connecting thread between them to prevent unraveling which is not always shown on your proof. Hot Cut borders with contrasting stitches to the background will show on the edge of the patches. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.

NOTE: We can use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.

Supplying any necessary changes in writing. Please email your sales team the required changes.

Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again…Please review all of the information including but not limited to colors, and spelling Very carefully. If all the information is correct, return it to us and we will begin the production process.

NOTE : Once an order has been approved and confirmed it may not be canceled for any reason.

Payment:

1. You expressly authorize PromoDaddy LLC, the owner of PatchSuperstore, and its secure third-party payment processor to charge the amounts indicated on your purchase order confirmation and or checkout page. The terms of your payment method may be determined by agreements between you and the financial institution you have chosen to make payment.
2. You agree that we may charge you, and you will pay to PatchSuperstore, any fee or penalty that is assessed or charged to us for a “Chargeback” resulting from a failure or refusal of your selected method of payment to make a required payment.
3.  If PatchSuperstore does not receive payment through your chosen payment method, or if you do not reimburse PatchSuperstore for any fees or penalties assessed to us for a Chargeback, you agree that we may start collection action, and that you will be liable for any collection costs and fees including reasonable attorney fees to enforce this Agreement through an attorney, collection agency, or directly through litigation. You agree to pay all attorney’s fees, agency fees, court costs, and other collections costs, including without limitation post-judgment costs for legal services at trial and appellate levels.

Receipt and Inspection: Once you have received your order you have 5 calendar days to inform us in writing any defects in quality or workmanship, shortages, or wrong items so that we may address them. All orders require a signature upon delivery. In the event of Delivery and Non-receipt, we must be notified within 72 hours of delivery confirmation stated on your tracking so that we may open a trace with the shipping company and start an investigation. Failure to do so does not constitute for refund or credit.

Providing correct shipping information. Your order will be produced and shipped usually within the stated business days above upon sample approval. We cannot be held responsible for delays in shipping caused by Natural disasters, Weather Conditions, inaccurate address information, International Holidays, U.S. Customs procedures, the misrouting of your package by FedEx, UPS, or undeliverable shipping addresses. Expect 3-5 week delays on overseas production placed between January and February as this is a national holiday for our Asian owned factories and all production ceases. 

Shipping Notice: No Guarantees on Delivery Date as per FedEx, UPS guidelines. For the foreseeable future, Fedex and UPS have discontinued their delivery guarantee on Overnight, 2 day and 3 day deliveries and such are not able to guarantee delivery dates either over the phone or in writing. Shipping fees if assessed are not refundable.

Undeliverable or Inaccurate Shipping Addresses: If the address provided and approved is deemed undeliverable or inaccurate you will be responsible for any additional shipping fees to reroute this package to the correct location per the carriers list rates.

Failed Delivery Attempts: In most cases, our shipper will make 3 attempts to deliver your package. If all delivery attempts fail the product will be returned to our company. You the customer agree to pay for all shipping cost related to this order including any return charges that may occur. Shipment sent back to Seller does not constitute the right to any refund or credit. If a second shipment needs to be made the shipping costs must be paid by you the receiver

REFUSED SHIPMENTS: Due to the custom nature any refused shipment sent back to the Seller does not constitute the right to any refund or credit. Any custom product that PatchSuperstore ships out to a customer comes back to PatchSuperstore as refused delivery, Customer will be subject to additional fees such as salvage, or restocking of no less than 50%. Shipping fees for sending the package internationally to the Customer and receiving the package back from the Customer will also be charged.

International Orders: Shipping within the USA is FREE for the same destination. All countries outside the USA will have additional shipping charges and are quoted based on location.

RUSH ORDERS: Rush order times are for products only and do not include shipping days. In the unlikely event we cannot meet the rush production times PatchSuperstore.com will refund the amount of the rush charge only.

Specialized Orders: Orders for anything other than our standard materials and patches listed on the site will add extra production time. This will be dependent on but not limited to materials, labor, and quantity of the order. Please speak with your sales rep to determine an accurate time frame.

Customer Supplied Garments: All Garments must be new and unwashed. You agree that PatchSuperstore and or its companies are not responsible for replacement or reimbursement should customer supplied items become damaged in the printing, sewing, pressing, or embroidery process. Garments provided by customers should include extras as mistakes can happen. We request a minimum of 10% per size over the amount needed and any overage will be returned blank to you.

ALL SALES ARE FINAL. Custom-made orders are NOT refundable.  Due to the custom nature of the Custom Products, we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. PatchSuperstore.com does not issue refunds or accept returns. As mentioned previously, we will replace any custom product that contains defects in materials or workmanship. You agree that all decisions made by PatchSuperstore regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.

In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County, Florida, USA. Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expense. You agree to pay any damages, loss, and costs assessed against PatchSuperstore.com as a result of such a lawsuit or proceeding. You also agree to hold PatchSuperstore.com harmless in such a lawsuit or proceeding.

All images displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of PatchSuperstore.com. Purchase of merchandise from PatchSuperstore.com in no way, shape, or form grants you permission to reproduce logos, nor does it transfer grant, or lease ownership of any logos or trademarks to you.  All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

TERMS OF USE
PatchSuperstore

1. ACCEPTANCE OF TERMS

Promo Daddy, LLC, a Florida limited liability company (hereinafter referred to as “Promo Daddy”), makes this website, www.PatchSuperstore.com (the “Site”), including all information, files, images, text, graphics, software, promotional products, and services available through the site (collectively, the “Materials”) and all services operated by Promo Daddy through the site (collectively, the “Services”), available for your use subject to the terms and conditions set forth in this document and any changes to this document that Promo Daddy may publish from time to time (collectively, the “Terms of Use” or “Agreement”). “Promo Daddy Content” as used in this Agreement means all Materials and Services provided by Promo Daddy, LLC through this Site.
By accessing or using this Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, placing of any orders via phone, email, or in person, or merely browsing the Site, you agree to and are bound by the Terms of Use. A “Customer” as used in this Agreement refers to you if you place an order through the Site for any of the promotional items available on the Site.
Promo Daddy reserves the right to change the Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion. Your continued use of the Site, or any Materials or Services accessible through it, whether to place an order or otherwise, after such notice has been posted constitutes your acceptance of the changes. Your use of the Site will be subject to the most current version of the Terms of Use, rules, and guidelines posted on the Site at the time of such use. You should periodically check these Terms of Use to view the then current terms. If you breach any of the Terms of Use, your authorization to use this Site automatically terminates.

1. SCOPE

Promo Daddy offers its services in connection with a variety of promotional items, including buttons, lanyards, patches, pins, and coins. The services offered through this Site may apply primarily to one or some of these promotional items. Likewise, the terms and conditions in this Agreement may be more applicable to some of Promo Daddy’s promotional items. For example, Promo Daddy offers an automated ordering system for placing button orders. Some of the terms outlined in this Agreement apply specifically to this automated system, while other terms are more general and apply to all of Promo Daddy’s ordering methods and online services. For services that are not fully automated, Promo Daddy will design a proof based on your negotiation with Promo Daddy, which it will send to you for your final approval before Promo Daddy completes the order.

1. AGE

You may not use this Site if you are under the age of 13.

1. INTELLECTUAL PROPERTY OWNERSHIP; LIMITED LICENSE TO USERS

When submitting orders, you may have the ability to upload your design, logo, trademark, or other such content to be placed on the promotional items. The intellectual property ownership of all such customer-submitted content will remain yours. By uploading Artwork to the Website, You grant Promo Daddy a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable right and license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submission (and derivative works thereof) in any media now known or hereafter developed, and further agree that Promo Daddy may: (i) display your Artwork on the Website and in magazines, television shows, movies, on the Internet, and other media; (ii) sell Your Artwork; and (iii) make modifications to your Artwork as necessary to prepare your Artwork for use in a particular product category or for other manufacturing purposes. In addition, you represent that Promo Daddy may legally make and sell merchandise incorporating Your Artwork without being obligated to make any payments to or obtain any permission from, any third party. You may request deletion of your Artwork from the Website at any time, but due to caching and other technical issues, it may take a number of days for it to be completely removed from the Website. Upon the removal of Artwork by Promo Daddy (by emailing support@Promo Daddy), the licenses above will terminate, except that, to the extent any Artwork has been incorporated into merchandise purchased and/or manufactured by Promo Daddy prior to Your removal, Promo Daddy may sell-through all such merchandise until it is depleted. Promo Daddy may also continue to use your Artwork in marketing and promotional materials if such materials were created prior to Your removal of the Artwork from the Website.

When submitting orders, you may have the ability to upload your design, logo, trademark, or other such content to be placed on the promotional items. The intellectual property ownership of all such customer-submitted content will remain yours. Promo Daddy will claim no rights to your logo, design, slogan, trademark, or any other content that you submit with your order. In the event that Promo Daddy is tasked with the designing of any of the content, Promo Daddy will be the intellectual property owner of all such content it creates on behalf of its customers, and unless otherwise agreed upon between the parties, Promo Daddy shall have the right to reuse any such content in the satisfaction of any other order. The Materials and Services on this Site, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorized use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly provided herein, Promo Daddy does not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, distribute, or create derivative works based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the Site.

1. TRADEMARK INFORMATION

The trademarks, logos, and service marks (“Marks”) displayed on this Site, including the Promo Daddy trademark, are the property of Promo Daddy or other third parties. You are not permitted to use the Marks without the prior written consent of Promo Daddy or such third party that may own the Marks.

1. THIRD PARTY MATERIALS

In addition to the Materials and Services offered by Promo Daddy, this Site may also present the works and designs of customers who have permitted us to present their works on the Site. You agree to respect such intellectual property, refrain from copyright infringement, and avoid copying our customers’ designs and logos.

1. PERMITTED USES

Except as expressly indicated to the contrary elsewhere on this Site, you may view and use the Promo Daddy Content available on this Site, and place orders through the Site, subject to the following conditions:

1. Promo Daddy reserves the right to revoke the authorization to view, and use the content on Promo Daddy and to place orders through it, and any such use shall be discontinued immediately upon notice from Promo Daddy.
   2. The rights granted to you constitute a license and not a transfer of title.
2. USER ACCOUNTS

Your access to ordering services and certain content is password protected. In creating the User Account you agree to supply us only with accurate and truthful information. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected areas at the end of your session. You are responsible for all actions taken with your login name and password, including any orders placed through your User Account. Your user password should be held in strict confidence. If you lose control of your password, you may lose substantial control over your account. Therefore, if your password has been compromised for any reason, you should immediately change your password. Promo Daddy offers you the ability to review and change the information you submit by logging into the Site. Once logged in as a registered user, you can change your password and user preferences. Please contact us at 866-577-2824 if you are unable to change your password. We will not be liable for any orders placed, loss or damage arising from your failure to comply with this provision.

1. PROHIBITED SLOGANS, LOGOS, DESIGNS AND CONTENT

For some of the promotional products offered by Promo Daddy, you will have the ability to upload a proposed image, slogan, logo or design (referred to herein as “User Content”) through the Site. You may submit only customer-submitted content (to be placed on the promotional products) that is (a) owned by you, (b) submitted with the express permission of the owner or within the scope of the license to such content, or (c) in the public domain. You are prohibited from placing orders that if fulfilled will be unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic. You are prohibited from submitting User Content that contains falsehoods or misrepresentations that could damage use or any third party. Likewise, you are prohibited from placing orders and submitting customer-submitted content to be placed on the promotional items that would violate any law or the rights of others, including, without limitation, laws against copyright infringement, trade secret protection, and rights of privacy and publicity. Violation of these restrictions may result in an order refusal by Promo Daddy and may cause Promo Daddy to limit your access to this Site.

1. MANAGING ORDER CONTENT

Promo Daddy reserves the right, in its sole discretion, to refuse any order because of the content submitted as part of the order, or for any other reason. We shall have the sole discretion in determining the appropriateness of any User Content and shall have the absolute right to remove or refuse orders containing content we determine is inappropriate for any reason. If any such content is made available on the Site, Promo Daddy reserves the right to remove any offensive or inappropriate content on the Site and to restrict, suspend, or terminate your access to all or part of this Site, at any time without prior notice or liability. Promo Daddy may, but is not obligated to, monitor or review any submissions made in connection with an order. To the maximum extent permitted by law, Promo Daddy will have no liability related to the content you submit in connection with a particular order. It is your sole responsibility to ensure that your order, and the content that is submitted with it, complies with relevant law and regulations. Promo Daddy disclaims all liability with respect to the use or misuse of any items it produces. Please note that User Content does not reflect our opinions or policies, and we make absolutely no warranties, express or implied, as to the User Content or the accuracy and reliability of the User Content or any user submitted materials.

1. USER CONDUCT

In using the Site, including all Services and Materials available through it, and when placing orders through the Site you agree: not to disrupt or interfere with any other user’s enjoyment of the Site or to interfere with any other user’s order on the Site; not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files; not to create a false identity; not to use or attempt to use another’s account or password without authorization from Promo Daddy; not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site. We likewise reserve the right to investigate and take legal action against anyone who, in our sole discretion, violates this Agreement or any law or regulation, or anyone who engages in any prohibited activity as determined by in our sole discretion.

1. PRICING, SHIPPING, AND TERMS OF SALE

Price and shipping terms are described either on the Site or in email sent to you by Promo Daddy, and all such terms are incorporated by reference into this Agreement. All prices are in US dollars. Promo Daddy reserves the right to change the prices or any of the products or services available on the Site. Promo Daddy reserves the right to cancel any order for any product that may violate the intellectual property rights of a third party and will notify you that the order has been canceled. Price matching is only for same products, services, and turnaround.

1. ORDERING TERMS AND CONDITIONS

The following are terms and conditions applicable to your orders. These terms are in addition to any other terms and conditions provided to you by Promo Daddy. All payments are due at time of order. In the event of an error, however, orders may be placed over the phone or email, in which case payments will be due over the phone or email at the time of order. If you select PayPal as your form of payment or do not process payment at the time of order, you may be extended a limited line of credit based on the following terms. A credit check may or may not be performed based upon information submitted with your order profile, and an appropriate limited line of credit may or may not be established at our sole discretion. Please note that we will not run a credit check without obtaining your prior consent. In the event that you authorize us to conduct a credit check, you will be charged an administrative fee of $40. We will notify you when your account is approved, generally within one (1) business day from when you submitted your order. In the event that you do not meet our minimum credit requirements, there may be other options available to you. Our Sales or Customer Service Representative will contact you to discuss those options.
All payments are due 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
If you have an existing account, there are conditions under which your account may be placed on credit hold:

1. If your account is over 30 days past due
   2. If a check is returned for Non Sufficient Funds
   3. In the event of a debt being turned over to third party collections
   4. If the combined amount of multiple orders exceeds your approved credit limit

You authorize us to investigate your credit history and you understand that we may also utilize other sources of credit that we consider necessary. Such information will be held in strictest confidence. You agree to indemnify and hold us or any other person harmless from all liability, damage, or expense arising from or relating to any and all credit investigation. You understand that the findings of this investigation may not necessarily result in an approved line of credit, and may result in deposit, prepayment, or further security demand, or even termination, regardless of activity status.
You agree to pay the sales tax or other taxes imposed on the sale of goods or provide acceptable tax exemption certificate. Additional freight charges billed us due to audits per ICC regulations will be billed to you promptly.
In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.
A 4% monthly finance charge or the maximum permitted by law may be assessed against all accounts with past due balances over 45 days. You agree to pay all of our reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.
We shall not be accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates not guarantees, and in no case shall we be liable for any consequential or special damages arising from any delay in delivery even if you notified us of your special or unique circumstances.
Please note that all goods become your property at the time it is accepted by the carrier. Should the goods be damaged, stolen or lost after the time that the carrier accepts the goods, such loss will borne entirely by you. We are not responsible for any occurrences that take place beyond the time of acceptance by the carrier.
The invoice is a conditional acceptance by us of your offer to purchase our goods. The invoice may contain terms, which differ from or add to those contained in your purchase order, and to the extent that this is the case, we hereby expressly condition our acceptance of your offer on your assent to the additional or different terms. Your receipt and retention of the goods covered by the invoice shall constitute acceptance of any such additional or different terms.

1. Order Changes, Deposits, Cancellations and Refunds

ALL SALES ARE FINAL. Due to the custom nature of the Custom Products we manufacture, all sales and orders placed are final. Once an order has been placed, it may not be canceled for any reason. PatchSuperstore.com does not issue refunds. As mentioned previously, we will replace any custom product we manufacture or sell that contains defects in materials or workmanship. Furthermore you agree that all decisions made by PatchSuperstore regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.

Refunds due to customer errors will not be issued. Such errors include, but are not limited to, typos, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on any of our pages, slight color variances within industry standards, disregard for cutting and folding tolerances within stated limits on the Site, undeliverable packages/3rd delivery attempts and orders returned without a Return Merchandise Authorization. Other errors that customers are responsible for include blank submissions, borders incorrect image orientation, crop marks, hard to read text and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files.

1. Non Refundable Deposits

Due to the custom nature of the Custom Products we design and manufacture some or all items requested may require a non refundable deposit up to 50% of the purchase price and no less than $50 for the cost to acquire certain goods or design services needed to complete your order.  If the order is canceled, or if the Customer does not make the additional payments when they are due, Promo Daddy will retain the deposit. Deposits of no less than $50 made for design/artwork will be forfeited after 30 days if the order is not fully processed or canceled after design has been created. Orders made in payments must pay the balance of the item is before production can start.

1. Sponsorship, Links, & Discounts

All Affiliate Sponsorship Links and Discounts are based on a minimum life of 12 months. Discounts given for link placement is an agreement to keep our link connected and visible at all times for a minimum of 12 months from date of purchase. In the event a site is abandoned, deleted, or link removed you will be responsible to pay back the discounted amount in full within 10 working days. Failure to comply violates the terms and conditions agreed to and legal action to collect debt along with collection fees will start.

1. Inspection

We inspect only designs and artwork (User Content) submitted in connection with patch orders to ensure the image quality and that they meet the specific requirements for applying your design to the ordered patches. If minor modifications are required, we will make these free of charge. For significant modifications that exceed 1 hour of our time, we provide art and design services at $60.00 per hour. Note that we do not inspect design or image quality in connection with orders of promotional items other than patches.

1. Taxes

Any tax, duty, custom or other fee of any nature imposed upon the products, their sale, transportation, delivery, use or consumption shall be paid by you in addition to the price quoted or invoiced. If we are required to prepay any such tax or fee, you agree to reimburse us. You must provide us with a resale/exemption certificate in order to avoid the withholding of applicable taxes. No refund or adjustment to previously withheld taxes will be made by us thirty (30) days after the invoice date. Proof of certification should be mailed to: 6160 SW SR 200 Suite 110, Ocala FL. 34476.

1. Over-runs/Under-runs

Although we do what we can to avoid them, in certain instances you may receive an overage or a shortage on your order. Due to manufacturing quality and production standards there may be over runs and occasionally under runs. The industry standard on most products is ± 5%.

1. Acceptance

By submitting a purchase order, phone order, email order, or web order through our Site you agree to all the ordering terms and conditions. By merely browsing the Site or using any of the features on it you agree to the Terms of Use, and Privacy Policy.
We will replace (at no additional charge to you) any products purchased through the Site that are found to have significant defects in materials or workmanship.
Prior to starting production, you will receive a digital proof of your custom product via email. This proof is a digital representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production. Prior to production, you will receive an order confirmation notice via email. This notification will contain specifications of your order including, delivery times, type, size, quantity, and colors.

1. YOUR WARRANTY

YOU REPRESENT AND WARRANT THAT YOU ARE THE OWNER OF THE CONTENT WHICH YOU SUBMIT IN CONNECTION WITH AN ORDER AND THAT THE CONTENT DOES NOT INFRINGE UPON THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS (COPYRIGHTS AND TRADEMARKS) OR OTHER RIGHTS OF OTHERS. YOU ALSO REPRESENT THAT THERE ARE NO OUTSTANDING DISPUTES IN CONNECTION WITH THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS IN THE CONTENT OR ANY PARTS OF THE CONTENT. YOU HEREBY REPRESENT AND WARRANT TO US THAT ANY AGREEMENT YOU HAVE WITH PROMO DADDY WILL BE DULY AND VALIDLY EXECUTED; AND THAT THE EXECUTION, DELIVERY AND PERFORMANCE BY YOU OF ANY SUCH AGREEMENT ARE WITHIN YOUR LEGAL CAPACITY AND POWER; REQUIRE THE APPROVAL OR CONSENT OF NO OTHER PERSONS; AND WILL NEITHER VIOLATE NOR CONSTITUTE A DEFAULT UNDER THE (I) PROVISION OF ANY LAW, RULE, REGULATION, ORDER, JUDGMENT OR DECREE TO WHICH YOU ARE SUBJECT OR WHICH IS BINDING UPON YOU, OR (II) THE TERMS OF ANY OTHER AGREEMENT, DOCUMENT OR INSTRUMENT APPLICABLE TO YOU OR BINDING UPON YOU.

1. DIGITAL MILLENNIUM COPYRIGHT ACT

At times, and with the permission of the customer, we may, for self promotion and to assist our users, allow for the presentation of promotional items that we manufactured for our customers. When placing orders, our customers warrant that the material that they submit (logo, design, slogan, trademark) belongs to them and does not infringe on another’s intellectual property. Nevertheless, we recognize that there is a possibility that infringing material may end up on our website because of the submissions of third parties. If you are a copyright owner or an agent thereof and believe that any content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing us with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material; Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail; A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You may send the notification to [email protected].

1. WARRANTIES AND DISCLAIMERS

Except as expressly provided otherwise in a written agreement between you and Promo Daddy or you and a third party with respect to such party’s materials or services, this Site, and all Materials and Services, including all software, accessible through this Site are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Promo Daddy makes no warranty that
(i) the Services and Materials, including any ordered promotional items, will meet your requirements; (ii) the Services and Materials will be uninterrupted, timely, secure, or error or virus free; (iii) the results that may be obtained from the use of the Services or Materials will be effective or reliable; (iv) the quality of any Services or Materials obtained or accessible by you through the Site will meet your expectations; and (v) any errors in the Services or Materials obtained through the Site, or any defects in the Site, its Services or Materials, including the software, will be corrected.
The use of the Services or the downloading or other use of any Materials through the Site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system, loss of data, or other harm that results from such activities. Promo Daddy assumes no liability for any computer virus or other similar software code that is downloaded to your computer from the Site or in connection with any Services or Materials offered through the Site. No advice or information, whether oral or written, obtained by you from Promo Daddy or through or from the Site shall create any warranty not expressly stated in these Terms of Use.

1. PERSONAL INFORMATION AND PRIVACY

You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of Promo Daddy or others. Please refer to our Privacy Policy for more information about the manner in which we protect and use your information.

1. LIMITATION OF LIABILITY

Except as expressly provided otherwise, in no event, including, without limitation, negligence, shall Promo Daddy, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not Promo Daddy has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this Site, its Services, or Materials, any unauthorized access to or alteration of your transmissions or data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site.

1. INDEMNITY AND LIABILITY

You agree to indemnify and hold Promo Daddy, and its subsidiaries, affiliates, officers, directors, agents, partners and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site, your connection to the Site, your violation of these Terms of Use or your violation of any rights of another person or entity.

1. GOVERNING LAW AND JURISDICTION

By accessing this Site, you and Promo Daddy agree that all matters relating to your access to, or use of, this Site, its Materials, and Services shall be governed by the statutes and laws of the State of Florida, without regard to the conflicts of laws principles thereof. You and Promo Daddy also agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts within the State of Florida with respect to such matters.

1. GENERAL

Our failure to insist upon the performance of any of the terms or conditions of this Agreement or to exercise any right thereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this Agreement. No terms other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on us without our written consent.
The Terms of Use and the other rules, guidelines, licenses and disclaimers posted on the Site constitute the entire agreement between Promo Daddy and you with respect to your use of the Site. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of the parties as reflected by that provision, and the remainder of the Terms of Use shall continue in full force and effect. Any failure by Promo Daddy to enforce or exercise any provision of these Terms of Use or related right shall not constitute a waiver of that right or provision.

We look forward to working with you, now and in the future!