PatchSuperstore.com Guarantees, Terms and Conditions
PatchSuperstore.com was founded in 1999 on a strong belief that our customers are the reason for our success.
We back each and every Embroidered Patch order with outstanding customer service practices, and our 100% quality guarantee. Each custom embroidered patch order is created through a team effort. Therefore you are a very important part of our team.
We rely on you for vital information in order to produce the specific custom embroidered patch you want, while we are working together, we each have responsibilities. For your convenience, we have included these responsibilities below. Please take a moment to read them. These are the terms and conditions of our sales.
Feel free to contact us if you have any questions.
PatchSuperstore.com is responsible for:
Standing behind our products 100%. PatchSuperstore.com backs each and every order with our 100% Quality Guarantee. We will replace (at no additional charge to you) any custom embroidered patch that is found to have defects in materials or workmanship.
Giving you accurate information. Prior to starting production, you will receive a digital proof of your custom embroidered patch via email. This proof is a representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production.
Confirming your order. Prior to production of your embroidered patch, you will receive an order confirmation notice via email. This notification will contain specifications of your order including type, size, quantity, colors.
Producing your order correctly & on time. Once we have obtained your approval on both the digital proof and the order confirmation, we will produce your embroidered patch within 14 days. Your order will then be shipped via UPS, or Fed Ex Air (at no additional cost to you) directly to the address you specify.
Listening to you! We want this to be the best experience you have ever had when it comes to buying your custom embroidered patches! If you have concerns, constructive criticism, or compliments, we'd love to hear from you. Phone us toll free at our number on the website or contact us via email at [email protected]
You are responsible for:
Legal Ownership of any and all logos, trademarks, and copyrights. By submitting your design to PatchSuperstore.com, warrant that you have the legal right to reproduce (or have reproduced) any logos or other images associated with your order. You also certify that the production of any images you submit does not infringe on any other company's rights.
You’re Design! If your logo is detailed and or 2.5" or smaller there will be loss of detail. Please remember this is embroidery and not printing. Text Size is not recommended to be smaller than 1/4" to properly embroider. We can still embroider text smaller than .25" however there will be loss of legibility. If you are uncertain the text size please ask your representative or we will have it marked on the proof. Thin lines or strokes must be thickened otherwise it will stich as a dotted line and not solid. Your artwork proofs are only a representation of how your design can look and we will use these to manufacture from. Gradients, Fades, Blends, and Transitions in colors are used for Print only and does not transfer to embroidery if you require a gradient we will try our best to blend the colors however there is No Guarantee that the colors will blend properly as this is embroidery and not print. Curling may occur on patches without backings.
Patch Duplication: If you are having us duplicate a patch please mail us a physical sample of the patch for duplication of colors and/or any details. If sample is to be returned also enclose a self addressed stamped envelope. We are not responsible for color variation or detail loss that may occur if physcial sample is not sent.
Giving due attention to the proof provided. Once you receive the digital proof of your custom embroidered patches, review it in detail. Please give special attention to: Design, Size, Grammar, and Colors. Text Size cannot be smaller than 1/4" to properly embroider and be fully legible if you are uncertain of text size please ask your representative. Once you have made any necessary changes to your proof, return it to us via email. This is your signal to us that everything has been approved.
NOTE: We can use the Pantone PMS color matching system. Because all computer monitors do not display colors in the same way, it is important that you indicate your color choices using Pantone PMS numbers. For additional information, visit Pantone site at www.pantone.com. PMS color books are also available at most art supply stores and some libraries. All PMS numbers will be listed on the bottom of your proof so that you can verify them easily.
Supplying any necessary changes in writing. Please email your sales team the required changes.
Review the details of your order confirmation. After your proof has been returned to us, you will receive an order confirmation. Again...Please review all of the information included but not limited to colors, and spelling Very carefully. If all the information is correct, return it to us and we will begin the production process.
NOTE : Once an order has been approved and confirmed it may not be canceled for any reason.
Providing correct shipping information. Your order will be produced and shipped within 14 days business days. We cannot be held responsible for delays in shipping caused by Natural disasters, Weather Conditions, inaccurate address information, International Holidays, U.S. Customs procedures, the mis routing of your package by FedEx, UPS, or undeliverable shipping addresses. Expect 2 week delays on order places between January 20th and February 15th as this is a national holiday for our factories and all production ceases.
Failed Delivery Attempts: In most cases our shipper will make 3 attempts to deliver your package. If all delivery attempts fail the product will be returned to our company. You the customer agrees to pay for all shipping cost related to this order including any return charges that may occur. If a second shipment needs to be made the shipping costs must be paid by you the receiver
RUSH ORDERS: Rush order times are for production only and do not include shipping days. In the unlikely event we cannot meet the rush production times PatchSuperstore.com will refund the amount of the rush charge.
These are PatchSuperstore’s / Promo Daddy LLC’s (“PatchSuperstore”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the PatchSuperstore.com
• All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting your sales agent or by emailing [email protected] If refunded is granted it does not include freight charges
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
o Any product not purchased from PatchSuperstore.com
o Any product without a valid RMA or missing the full amount of patches.
o Any product that is returned without all original packaging and quantities.
o Any product that exhibits physical damage
o Any product for which there is no manufacture defects in quality or workmanship
o Any product refused in shipment from the courier
Please do not send us any package without talking to an agent and getting proper RMA authorization and shipping details otherwise we will not receive the package.
o Any product that PatchSuperstore ships out to a Customer comes back to PatchSuperstore as refused delivery, Customer will be subject to fees. A restock fee of 15% will be applied to the order of patches. Also, shipping fees sending the package to the Customer and receiving the package back from the Customer will not be refunded.
ALL SALES ARE FINAL. Due to the custom nature of the Custom Embroidered Patches we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason. PatchSuperstore.com does not issue refunds or accept returns. As mentioned previously, we will replace any custom embroidered patch that contains defects in materials or workmanship.
In the event that a legal dispute arises, it is agreed that the venue for such a dispute is Marion County , Florida , USA . Should the dispute pertain to the illegal use of copyright or trademark infringements, you agree to defend the claim at your sole expenses. You agree to pay any damages, loss and costs assessed against PatchSuperstore.com as a result of such a lawsuit or proceeding. You also agree to hold PatchSuperstore.com harmless in such a lawsuit or proceeding.
All custom embroidered patches displayed on this website containing corporate logos or registered trademarks are shown only to illustrate the reproduction capabilities of PatchSuperstore.com. Purchase of merchandise from PatchSuperstore.com in no way, shape or form grant you permission to reproduce logos, nor does it transfer, grant or lease ownership of any logos or trademarks to you.
1. ACCEPTANCE OF TERMS
Promo Daddy offers its services in connection with a variety of promotional items, including buttons, lanyards, patches, pins and coins. The services offered through this Site may apply primarily to one or some of these promotional items. Likewise, the terms and conditions in this Agreement may be more applicable to some of Promo Daddy’s promotional items. For example, Promo Daddy offers an automated ordering system for placing button orders. Some of the terms outlined in this Agreement apply specifically to this automated system, while other terms are more general and apply to all of Promo Daddy’s ordering methods and online services. For services that are not fully automated, Promo Daddy will design a proof based on your negotiation with Promo Daddy, which it will send to you for your final approval before Promo Daddy completes the order.
You may not use this Site if you are under the age of 13.
4. INTELLECTUAL PROPERTY OWNERSHIP; LIMITED LICENSE TO USERS
When submitting orders, you may have the ability to upload your design, logo, trademark or other such content to be placed on the promotional items. The intellectual property ownership of all such customer-submitted content will remain yours. Promo Daddy will claim no rights to your logo, design, slogan, trademark or any other content that you submit with your order. In the event that Promo Daddy is tasked with the designing of any of the content, Promo Daddy will be the intellectual property owner of all such content it creates on behalf of its customers, and unless otherwise agreed upon between the parties, Promo Daddy shall have the right to reuse any such content in the satisfaction of any other order. Except as expressly agreed upon, all customer-submitted content will remain confidential and Promo Daddy will not post such content on the Site without your prior consent.
5. TRADEMARK INFORMATION
The trademarks, logos, and service marks (“Marks”) displayed on this Site, including the Promo Daddy trademark, are the property of Promo Daddy or other third parties. You are not permitted to use the Marks without the prior written consent of Promo Daddy or such third party that may own the Marks.
6. THIRD PARTY MATERIALS
In addition to the Materials and Services offered by Promo Daddy, this Site may also present the works and designs of customers who have permitted us to present their works on the Site. You agree to respect such intellectual property, to refrain from copyright infringement and to avoid copying our customers’ designs and logos.
7. PERMITTED USES
Except as expressly indicated to the contrary elsewhere on this Site, you may view and use the Promo Daddy Content available on this Site, and to place orders through the Site, subject to the following conditions:
1. Promo Daddy reserves the right to revoke the authorization to view, and use the content on Promo Daddy and to place orders through it, and any such use shall be discontinued immediately upon notice from Promo Daddy.
2. The rights granted to you constitute a license and not a transfer of title.
8. USER ACCOUNTS
Your access to ordering services and certain content is password protected. In creating the User Account you agree to supply us only with accurate and truthful information. We advise that you do not disclose your password to anyone. In addition, we recommend you sign out of password-protected areas at the end of your session. You are responsible for all actions taken with your login name and password, including any orders placed through your User Account. Your user password should be held in strict confidence. If you lose control of your password, you may lose substantial control over your account. Therefore, if your password has been compromised for any reason, you should immediately change your password. Promo Daddy offers you the ability to review and change the information you submit by logging into the Site. Once logged in as a registered user, you can change your password and user preferences. Please contact us at 866-577-2824 if you are unable to change your password. We will not be liable for any orders placed, loss or damage arising from your failure to comply with this provision.
9. PROHIBITED SLOGANS, LOGOS, DESIGNS AND CONTENT
For some of the promotional products offered by Promo Daddy, you will have the ability to upload a proposed image, slogan, logo or design (referred to herein as “User Content”) through the Site. You may submit only customer-submitted content (to be placed on the promotional products) that is (a) owned by you, (b) submitted with the express permission of the owner or within the scope of the license to such content, or (c) in the public domain. You are prohibited from placing orders that if fulfilled will be unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic. You are prohibited from submitting User Content that contains falsehoods or misrepresentations that could damage use or any third party. Likewise, you are prohibited from placing orders and submitting customer-submitted content to be placed on the promotional items that would violate any law or the rights of others, including, without limitation, laws against copyright infringement, trade secret protection, and rights of privacy and publicity. Violation of these restrictions may result in an order refusal by Promo Daddy and may cause Promo Daddy to limit your access to this Site.
10. MANAGING ORDER CONTENT
Promo Daddy reserves the right, in its sole discretion, to refuse any order because of the content submitted as part of the order, or for any other reason. We shall have the sole discretion in determining the appropriateness of any User Content and shall have the absolute right to remove or refuse orders containing content we determine is inappropriate for any reason. If any such content is made available on the Site, Promo Daddy reserves the right to remove any offensive or inappropriate content on the Site and to restrict, suspend, or terminate your access to all or part of this Site, at any time without prior notice or liability. Promo Daddy may, but is not obligated to, monitor or review any submissions made in connection with an order. To the maximum extent permitted by law, Promo Daddy will have no liability related to the content you submit in connection with a particular order. It is your sole responsibility to ensure that your order, and the content that is submitted with it, complies with relevant law and regulations. Promo Daddy disclaims all liability with respect to the use or misuse of any items it produces. Please note that User Content does not reflect our opinions or policies, and we make absolutely no warranties, express or implied, as to the User Content or the accuracy and reliability of the User Content or any user submitted materials.
11. USER CONDUCT
In using the Site, including all Services and Materials available through it, and when placing orders through the Site you agree: not to disrupt or interfere with any other user’s enjoyment of the Site or to interfere with any other user’s order on the Site; not to upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files; not to create a false identity; not to use or attempt to use another’s account or password without authorization from Promo Daddy; not to disrupt or interfere with the security of, or otherwise cause harm to, the Site, or any Services, Materials, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site. We likewise reserve the right to investigate and take legal action against anyone who, in our sole discretion, violates this Agreement or any law or regulation, or anyone who engages in any prohibited activity as determined by in our sole discretion.
12. PRICING, SHIPPING, AND TERMS OF SALE
Price and shipping terms are described either on the Site or in email sent to you by Promo Daddy, and all such terms are incorporated by reference into this Agreement. All prices are in US dollars. Promo Daddy reserves the right to change the prices or any of the products or services available on the Site. Promo Daddy reserves the right to cancel any order for any product that may violate the intellectual property rights of a third party and will notify you that the order has been canceled. Price matching is only for same products, services, and turnaround.
13. ORDERING TERMS AND CONDITIONS
The following are terms and conditions applicable to your orders. These terms are in addition to any other terms and conditions provided to you by Promo Daddy. All payments are due at time of order. In the event of error, however, orders may be placed over the phone or email, in which case payments will be due over the phone or email at the time of order. If you select PayPal as your form of payment or do not process payment at the time of order, you may be extended a limited line of credit based on the following terms. A credit check may or may not be performed based upon information submitted with your order profile, and an appropriate limited line of credit may or may not be established at our sole discretion. Please note that we will not run a credit check without obtaining your prior consent. In the event that you authorize us to conduct a credit check, you will be charged an administrative fee of $40. We will notify you when your account is approved, generally within one (1) business day from when you submitted your order. In the event that you do not meet our minimum credit requirements, there may be other options available to you. Our Sales or Customer Service Representative will contact you to discuss those options.
All payments are due 15 days from the date of invoice. You will be invoiced immediately upon receipt of your order.
If you have an existing account, there are conditions under which your account may be placed on credit hold:
1. If your account is over 30 days past due
2. If a check is returned for Non Sufficient Funds
3. In the event of a debt being turned over to third party collections
4. If the combined amount of multiple orders exceeds your approved credit limit
You authorize us to investigate your credit history and you understand that we may also utilize other sources of credit that we consider necessary. Such information will be held in strictest confidence. You agree to indemnify and hold us or any other person harmless from all liability, damage, or expense arising from or relating to any and all credit investigation. You understand that the findings of this investigation may not necessarily result in an approved line of credit, and may result in deposit, prepayment, or further security demand, or even termination, regardless of activity status.
You agree to pay the sales tax or other taxes imposed on the sale of goods or provide acceptable tax exemption certificate. Additional freight charges billed us due to audits per ICC regulations will be billed to you promptly.
In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.
A 1.5% monthly finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. You agree to pay all of our reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.
We shall not be accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates not guarantees, and in no case shall we be liable for any consequential or special damages arising from any delay in delivery even if you notified us of your special or unique circumstances.
Please note that all goods become your property at the time it is accepted by the carrier. Should the goods be damaged, stolen or lost after the time that the carrier accepts the goods, such loss will borne entirely by you. We are not responsible for any occurrences that take place beyond the time of acceptance by the carrier.
The invoice is a conditional acceptance by us of your offer to purchase our goods. The invoice may contain terms, which differ from or add to those contained in your purchase order, and to the extent that this is the case, we hereby expressly condition our acceptance of your offer on your assent to the additional or different terms. Your receipt and retention of the goods covered by the invoice shall constitute acceptance of any such additional or different terms.
14. Order Changes, Deposits, Cancellations and Refunds
ALL SALES ARE FINAL. Due to the custom nature of the Custom Products we manufacture, all sales and orders placed are final. Once an order has been placed, it may not be canceled for any reason. PatchSuperstore.com does not issue refunds. Returns are only accepted with an RMA. As mentioned previously, we will replace any custom product we manufacture or sell that contains defects in materials or workmanship.
Refunds due to customer errors will not be issued. Such errors include, but are not limited to, typos, incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on any of our pages, slight color variances within industry standards, disregard for cutting and folding tolerances within stated limits on the Site, undeliverable packages/3rd delivery attempts and orders returned without a Return Merchandise Authorization. Other errors that customers are responsible for include blank submissions, borders incorrect image orientation, crop marks, hard to read text and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files.
15. Non Refundable Deposits
Due to the custom nature of the Custom Products we manufacture some items requested may require a non refundable deposit up to 50% of the purchase price for the cost to acquire certain goods or services needed to complete your order. If the order is cancelled, or if the Customer does not make the additional payments when they are due, Promo Daddy will retain the deposit. The final payment of the balance of the price of the item is due 1 week prior to delivery.
We inspect only designs and artwork (User Content) submitted in connection with patch orders to ensure they image quality and that they meet the specific requirements for applying your design to the ordered patches. If minor modifications are required, we will make these free of charge. For significant modifications that exceed 1 hour of our time, we provide art and design services at $60.00 per hour. Note that we do not inspect design or image quality in connection with orders of promotional items other than buttons.
Any tax, duty, custom or other fee of any nature imposed upon the products, their sale, transportation, delivery, use or consumption shall be paid by you in addition to the price quoted or invoiced. If we are required to prepay any such tax or fee, you agree to reimburse us. You must provide us with a resale/exemption certificate in order to avoid the withholding of applicable taxes. No refund or adjustment to previously withheld taxes will be made by us sixty (60) days after the invoice date. Proof of certification should be mailed to: 6160 SW SR 200 Suite 110, Ocala FL. 34476.
Although we do what we can to avoid them, in certain instances you may receive an overage or a shortage on your order. Due to manufacturing quality and production standards there may be over runs and occasionally under runs. The industry standard on most products is ± 5%.
We will replace (at no additional charge to you) any products purchased through the Site that are found to have significant defects in materials or workmanship.
Prior to starting production, you will receive a digital proof of your custom product via email. This proof is a digital representation of the final product. This is to allow you to make any necessary changes or corrections prior to starting production. Prior to production, you will receive an order confirmation notice via email. This notification will contain specifications of your order including, delivery times, type, size, quantity, and colors.
20. YOUR WARRANTY
YOU REPRESENT AND WARRANT THAT YOU ARE THE OWNER OF THE CONTENT WHICH YOU SUBMIT IN CONNECTION WITH AN ORDER AND THAT THE CONTENT DOES NOT INFRINGE UPON THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS (COPYRIGHTS AND TRADEMARKS) OR OTHER RIGHTS OF OTHERS. YOU ALSO REPRESENT THAT THERE ARE NO OUTSTANDING DISPUTES IN CONNECTION WITH THE PROPERTY RIGHTS, INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS IN THE CONTENT OR ANY PARTS OF THE CONTENT. YOU HEREBY REPRESENT AND WARRANT TO US THAT ANY AGREEMENT YOU HAVE WITH PROMO DADDY WILL BE DULY AND VALIDLY EXECUTED; AND THAT THE EXECUTION, DELIVERY AND PERFORMANCE BY YOU OF ANY SUCH AGREEMENT ARE WITHIN YOUR LEGAL CAPACITY AND POWER; REQUIRE THE APPROVAL OR CONSENT OF NO OTHER PERSONS; AND WILL NEITHER VIOLATE NOR CONSTITUTE A DEFAULT UNDER THE (I) PROVISION OF ANY LAW, RULE, REGULATION, ORDER, JUDGMENT OR DECREE TO WHICH YOU ARE SUBJECT OR WHICH IS BINDING UPON YOU, OR (II) THE TERMS OF ANY OTHER AGREEMENT, DOCUMENT OR INSTRUMENT APPLICABLE TO YOU OR BINDING UPON YOU.
21. DIGITAL MILLENNIUM COPYRIGHT ACT
At times, and with the permission of the customer, we may, for self promotion and to assist our users, allow for the presentation of promotional items that we manufactured for our customers. When placing orders, our customers warrant that the material that they submit (logo, design, slogan, trademark) belongs to them and does not infringe on another’s intellectual property. Nevertheless, we recognize that there is a possibility that infringing material may end up on our website because of the submissions of third parties. If you are a copyright owner or an agent thereof and believe that any content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing us with the following information in writing (see 17 U.S.C 512(c)(3) for further detail): A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material; Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail; A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You may send the notification to [email protected]
22. WARRANTIES AND DISCLAIMERS
Except as expressly provided otherwise in a written agreement between you and Promo Daddy or you and a third party with respect to such party’s materials or services, this Site, and all Materials and Services, including all software, accessible through this Site are provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Promo Daddy makes no warranty that
(i) the Services and Materials, including any ordered promotional items, will meet your requirements; (ii) the Services and Materials will be uninterrupted, timely, secure, or error or virus free; (iii) the results that may be obtained from the use of the Services or Materials will be effective or reliable; (iv) the quality of any Services or Materials obtained or accessible by you through the Site will meet your expectations; and (v) any errors in the Services or Materials obtained through the Site, or any defects in the Site, its Services or Materials, including the software, will be corrected.
23. PERSONAL INFORMATION AND PRIVACY
24. LIMITATION OF LIABILITY
Except as expressly provided otherwise, in no event, including, without limitation, negligence, shall Promo Daddy, its subsidiaries, affiliates, agents, officers, directors, employees, partners, or suppliers be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data, or profits, whether or not Promo Daddy has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of or the inability to use this Site, its Services, or Materials, any unauthorized access to or alteration of your transmissions or data, any information that is sent or received or not sent or received, any failure to store or loss of data, files, or other content, any Services available through the Site that are delayed or interrupted, or any website referenced or linked to or from this Site.
25. INDEMNITY AND LIABILITY
26. GOVERNING LAW AND JURISDICTION
By accessing this Site, you and Promo Daddy agree that all matters relating to your access to, or use of, this Site, its Materials, and Services shall be governed by the statutes and laws of the State of Florida, without regard to the conflicts of laws principles thereof. You and Promo Daddy also agree and hereby submit to the exclusive personal jurisdiction and venue of the Courts within the State of Florida with respect to such matters.
Our failure to insist upon the performance of any of the terms or conditions of this Agreement or to exercise any right thereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this Agreement. No terms other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on us without our written consent.
We look forward to working with you, now and in the future!